Online shopping: our tips for choosing the perfect pair of shoes

The time has come, you've decided to buy yourself a new pair of shoes. Armed with your smartphone or computer and guided by your passion for finding new things, you browse from page to page in search of the hidden gem: a pair of shoes to wear all year round. Suddenly, your eyes land on a page, drawn by a model, a colour, a look. Your excitement rises, and you are about to click on the famous “add to cart” button.

Inspired by the eternal mantra “Choosing is giving up”, the stress becomes palpable: is this the right size? Will the model fit your feet perfectly? Does the colour of the photo match the colour of the shoe? You panic and frantically close all the open tabs in your browser. Perhaps you even take a suspicious look at your old shoes on the floor. Is it worth buying a new pair? Surely the soles of your boots can be glued back together again this time…

This is probably a familiar scenario to many of you. Whether you're a fashion enthusiast or a minimalist, and whether you're a casual shopper or a cautious one, especially when buying online, most of us spend endless time browsing through the websites on the hunt for that perfect pair of shoes. If your heart wavers between two colours, your mind hesitates between two sizes, and you simply want to end those countless hours spent on the internet with a purchase you won't regret, follow this guide!

⁰¹ Choosing the right size and model: how to avoid mistakes?

Even for the most experienced shoppers, choosing between a thousand and one pairs of shoes can be a bit overwhelming. If you fancy a certain Melvin & Hamilton model, we have good news: our women's and men's collections are organized in families. These families correspond to a specific shoe shape (width, toe, finish): Amelie, Jessy, Selina… So, if you are comfortable in a Selina loafer, you will be just as comfortable in a Selina boot or derby. To save yourself time if you are already our regular customer, you can check out the product families that you already have in your wardrobe. As far as size is concerned, you will find a guide on each product page which will tell you the best size to pick according to the model.

⁰² Any questions, doubts or hesitations? Take advantage of a personalised service for a truly tailor-made experience

You may be either an avid online shopper or a doubter, but you certainly can use a helping hand. In addition, we are aware of our responsibility towards the environment and try to reduce unnecessary shipments and returns as much as possible. So if you would like to make sure you find the right shoes for your lifestyle without any regrets, we will be happy to answer all of your questions. We are committed to helping you, and we will be pleased to share our style tips and advice with you via Whatsapp, the website chat, the phone or by email!

⁰³ Shopping online with ease: buy today and pay up to 30 days later

Well, looks like you've found your perfect piece of footwear. This pair of shoes is a no-brainer, but the price tag is a bit out of your budget. Good news: we are working with Klarna to offer you different payment methods. For orders in Spain, Italy, Ireland and Portugal, you can pay in 3 instalments without extra charge. The first payment is made at the time of purchase, and subsequent payments are scheduled automatically every 30 days. For Italy, Ireland, Portugal, Spain, Sweden, Norway, Finland and Denmark, there is also a different possibility: buy now, pay later. When you place your order, select the “Pay in 30 days” option: this way you can try out your purchases and only pay for what you want to keep. It's easy!

⁰⁴ The deliveries

The delivery cost depends on your delivery country. It is generally €12.90. Shipping in European countries such as Albania, Andorra, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Italy, Lithuania, Liechtenstein, Latvia, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Vatican City takes an average of 4 to 5 working days and your order is shipped the same day if payment is made before 2pm.

⁰⁵ Our returns policy

You have placed an order but are not completely happy with it? If an item does not meet your expectations, it is very easy to return it: simply request a return label via email to our Customer Service. You can then indicate on the label whether you want a refund or an exchange for another size. Returns are free of charge for orders to Germany, France, Austria, Netherlands, Belgium, Poland and Switzerland. Last but not least, you have 14 days after receiving your order to send it back fully intact and in its original box. To find out more about our shipping and returns policy, click here.

⁰⁶ What if you buy our products on another website

Your security is essential to us and we would like to warn you about fraudulent websites that may be reselling our products. Please, be careful and before ordering take a good look at the website, verify if the connection is secure, check the URL as well as legal information, and pay attention to any other elements that may be suspicious (missing translations, very high promotions on all products etc). In case of any doubt, don't hesitate to contact us to confirm the trustiness of the website.

⁰⁷ Would you like to buy or resell online second-hand shoes?

Buying second-hand shoes is a trendy yet responsible alternative to shopping online which is becoming increasingly popular. In addition to its ethical nature, it's also a great way to buy stylish shoes on a budget. That's why we've set up Second Walk, a platform that makes it easy to buy and resell your Melvin & Hamilton shoes. To find out more about how it works, read our dedicated article here.